Privacy Policy

Connect Business Trading Pty Ltd (ABN 75 637 920 042), trading from Melbourne VIC, is committed to protecting the privacy and confidentiality of the personal information we hold. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

Last updated: 1 January 2025

1. Who we are

Connect Business Trading Pty Ltd provides professional business and consulting services to clients across Australia. Our website address is https://connectbusinesstrading.online and our contact email is ceo@connectbusinesstrading.online.

2. Personal information we collect

The kinds of personal information we may collect include:

• Your name, email address and business contact details;
• Your business name, position and organisation details;
• Details of your enquiries, project requirements and any correspondence with us;
• Billing and invoicing information necessary to provide our services;
• Any other information you choose to provide to us.

Where it is reasonable and practicable, we collect personal information directly from you, such as when you complete a form on our website, send us an email, or engage our services. We may also collect information from publicly available sources or from third parties you authorise, where it is unreasonable or impracticable to collect it directly from you.

3. How we use personal information

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiries and providing requested information;
• Preparing quotations and delivering our business and consulting services;
• Managing our client relationships, billing and record keeping;
• Meeting our legal, regulatory and taxation obligations;
• Improving our website and the services we offer.

We will only use or disclose your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless you consent to another use or the use is otherwise permitted or required by law.

4. Disclosure of personal information

We do not sell, rent or trade your personal information. We may disclose personal information to:

• Service providers who assist us with hosting, IT support, administration or professional services, under confidentiality obligations;
• Our professional advisers, such as accountants, auditors and lawyers;
• Government bodies, regulators or law enforcement agencies where required or authorised by law.

5. Overseas disclosure

Some of our service providers, including cloud hosting and email service providers, may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in accordance with the Australian Privacy Principles.

6. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function fully if cookies are disabled. Analytics data collected through our website is used in aggregated form and is not intended to identify individual visitors.

7. Data quality, security and retention

We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored on secure systems with access limited to personnel who need it to perform their duties. We retain personal information only for as long as is reasonably necessary for the purposes outlined in this policy, or as required by applicable law, after which it is securely destroyed or de-identified.

8. Access to and correction of your personal information

You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@connectbusinesstrading.online. We will respond to your request within a reasonable period. There is generally no charge for requesting access, although a reasonable fee may apply where the request is complex or requires significant resources. In limited circumstances, we may be permitted or required by law to refuse access, and we will explain our reasons where this occurs.

9. Marketing communications

We may send you updates about our services where you have consented or where you would reasonably expect this. Every marketing communication will include a simple way to opt out, and you may withdraw consent at any time by emailing ceo@connectbusinesstrading.online. Opting out of marketing will not affect service-related communications.

10. Making a privacy complaint

If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), or if you have any concerns about how your personal information has been handled, please contact us at ceo@connectbusinesstrading.online. Please include details of your concern so we can investigate. We aim to acknowledge complaints promptly and to provide a written response within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym, for example when making a general enquiry. However, in most cases we require identifying information to provide our services, issue quotations or comply with our legal obligations.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The current version will always be published on this page, together with the date of the most recent update. We encourage you to review this policy periodically.

13. Contact us

For any questions about this Privacy Policy or the way Connect Business Trading Pty Ltd handles your personal information, please contact: